FAQs


1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

 

Can I change my order?

We can only change orders that have not been processed for shipping yet.

 

Where do you ship?

At this time we only ship in the United States

How long does it take to ship my order?

Once you've placed your order, it usually takes 5-7 business days to process it for delivery.

 

Standard Shipping is USPS First Class 5-7 business days

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

You can chose these payment methods at checkout.

Which currency will I be charged in?

 

USD

Do you offer 3 or 4 times payment option?

 

Not at this time 

3. Shipping

Where do you ship?

At this time we only ship in the United States

Once you've placed your order, it usually takes 5-7 business days to process it for delivery.

Standard Shipping is USPS First Class 5-7 business days

Do you offer fast shipping?

 

Not at this time

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

4. Returns

Do you accept returns?

 

Please see our Return Policy 

Are returns free?

Please see our Return Policy 

How long does it take to process a return?

Please see our Return Policy 

5. Other questions

Do you offer a referral program? How does it work?

 

We are actively looking for promoters, please contact info@dfpublishing.org and use the subject line Promote Program, to learn more.

Do you have physical stores?

We currently don't have any physical stores under our brand name

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.